(INACTIVE) - IT SERVICES EXECUTIVE
- Different industries
- Strumica
- nema informacija
- 31-05-2018
Job details
Role holder’s responsibilities:
Responsible for the delivery of agreed work products, resources, expertise and guidance in order to deliver the following:
· Provide first level support of commonly used software, hardware and other equipment within the organization – both on-site and remotely. Support of landing local/regional/global IT projects
· Manage the IT equipment and organize maintenance of IT assets - computers, laptops, mobile devices and IT office equipment;
· Accurately log all tickets using the company provided Ticketing system; respond to all customer emails and calls in a timely manner;
· Ensures staff use agreed global, standardized IT Service Management processes;
· Understand business requirements and translate these into technical solutions;
· Ensure effective evaluation of business risks and issues related to operational incidents, potential application changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions;
· Negotiate, agree and manage operational plans, service level agreements and budgets and monitor implementation to ensure targets are met.
Skills & Experience:
· Ideally, Previous experience on similar positions min 1 year;
· Experience in large global organization using in-sourced and out-sourced IT services;
· Good understanding of Windows Active Directory, DNS, Microsoft Exchange & Outlook, Office 365, Skype for business, OneDrive;
· Managing and administering Windows Server 2008 – 2012 systems;
· Experience with SAP and SQL will be considered as an advantage;
· Highly effective at quickly researching issues on internal knowledgebase and on the web;
· Good understanding of computer Networking concepts;
· Methodical analysis, troubleshooting and critical thinking skills;
· Very good English both written and verbal.
If you are interested in this position please send your CV in MK and English version to the following address: info@missirian.mk
Only short listed candidates will be contacted.
All applications will be treated in strict confidentiality.
Looking forward to receiving your application!
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