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  • Job codeTHGFING

(INACTIVE) - TURKISH SPEAKING CALL CENTRE AGENT

Job details

Job description

Position: Turkish Speaking Call Centre Agent

Job Type: Full-Time

Reports to: Call Centre Team Leader

Summary of Responsibilities

Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.

·       Builds and maintains relationships with existing and new customers.

·       Helps customers with all their enquiries;

·       Clarifies platforms’ Terms and Conditions when it is needed.

·       Logs tasks in accordance with company guidelines.

·       Explains how to use platform games and services.

·       Assists customers with on-going marketing campaigns.

·       Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.

·       Escalates and follows up customer cases when needed.

·       Identifies and reports improvement areas according to company procedures.

·       Works closely with other departments to handle customer queries.

·       Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.

·       Calling daily new registered customers to welcome them to the brand.

·       Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

·       Self-employed (tax identification number must be provided)

·       Turkish speaker (verbal and written)

·       Excellent communication skills

·       Customer oriented

·       Basic skills in Microsoft Tools

·       Self-Motivated

·       Team player

What you will receive:

·       Competitive salary package + Bonus

·       Fully paid training

 

·       Work from home

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