(Неактивен) - TURKISH SPEAKING CALL CENTRE AGENT
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Job description
Position: Turkish Speaking Call Centre Agent
Job Type: Full-Time
Reports to: Call Centre Team Leader
Summary of Responsibilities
Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
· Builds and maintains relationships with existing and new customers.
· Helps customers with all their enquiries;
· Clarifies platforms’ Terms and Conditions when it is needed.
· Logs tasks in accordance with company guidelines.
· Explains how to use platform games and services.
· Assists customers with on-going marketing campaigns.
· Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
· Escalates and follows up customer cases when needed.
· Identifies and reports improvement areas according to company procedures.
· Works closely with other departments to handle customer queries.
· Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.
· Calling daily new registered customers to welcome them to the brand.
· Customer satisfaction calls to make sure that the customers remain engaged with our platform.
Person Specification
· Self-employed (tax identification number must be provided)
· Turkish speaker (verbal and written)
· Excellent communication skills
· Customer oriented
· Basic skills in Microsoft Tools
· Self-Motivated
· Team player
What you will receive:
· Competitive salary package + Bonus
· Fully paid training
· Work from home
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