(INACTIVE) - APPLICATION SUPPORT SPECIALIST
- Computer science
- Skopje
- skeil fokus
- 31-08-2020
Job details
Reach new technical heights and:
- Participation in complete life cycle of support issues: call logging, investigation, resolution, workarounds, and liaison with the client regarding delivery of fixes.
- Addressing advanced customer business and technical queries.
- Assist with providing and implementing temporary workarounds.
- Review and improve operational requirements relating to the business processes.
- Coordinate and manage maintenance requests between the Business and IT.
- Providing instant support directly to the customer when possible.
- Providing first response to customer and ensure that request is timeously resolved.
- Maintaining the help desk system.
- Acting as SWARM master.
- Monitoring process of support.
- 24/7 support.
If you have/are:
- Minimum 1 year support analyst or senior application support experience
- Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
- Problem solving exposure at application and business transaction level
- Knowledge of Jira or similar help desk system
- Knowledge of support models (Tiered or Swarm)
- Basic understanding of business application architectures
- Strong troubleshooting skills
- Advanced level of English language
- Bachelor’s Degree in Engineering/IT or IT academy certificates in QA/Programming
And you stand out with:
- German language spoken and written,
- Understanding IT infrastructure and Public Cloud platforms.
If you're interested in joining our team, please send your CV to tea.gjorgjieva@scalefocus.com
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