(Неактивен) - SERVICE SUPPORT MANAGER
- Разни области
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- DEKRA MACEDONIA
- 31-01-2020
Детали за огласот
As a proven leader in the global aerospace sector, our Client designs, produces and delivers innovative solutions with the aim to create a better-connected, safer and more prosperous world. Therefore, we are looking for someone to join their brilliant team in Skopje in a senior capacity as a:
Service Support Manager
JOB DESCRIPTION:
Day to day management of internal customer contracts; Service reporting against customer SLA’s; Enhance, expand, and develop documentation, resource materials, and technical FAQs; Prepares and enhances internal Service Operations processes, workflows, and documentation; Prepares service reporting and distribute weekly/monthly reports per the customers reporting frequencies; Support RMA, warranty for SW/HW upgrades/patches/replacements; Takes responsibility for working schedule and offer solution output deficiencies; Perform any other duties as assigned.
PROFESSIONAL KNOWLEDGE AND SKILLS:
Strong organizational and communication skills, ability to work in a team; Ability to use information and communication technologies as a tool and resource; Understanding of network protocol layers, security layers and domain models. Great teamwork and interpersonal skills, strong communication skills, proactive attitude, and a
Drive for results;
Ability to use information and communication technologies as a tool and resource; Flexibility in attitude to working hours according to working tasks.
ADDITIONAL INFORMATION
If you feel that you have the necessary experience and are interested in this amazing opportunity, please send your CV in English on the following e-mail address: job@dekra.mk.
Application deadline is: 31/01/2020.
All received applications will be considered in strict confidentiality.
Only short-listed candidates will be contacted for an interview.
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