(INACTIVE) - TURKISH SPEAKING CALL CENTRE AGENT

• Fun and recreation
• Macedonia
• PerformCS
• 14-08-2023

Job details

Summary of Responsibilities

Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.

·         -Builds and maintains relationships with existing and new customers.

·         -Helps customers with all their enquiries;

·         -Clarifies platforms’ Terms and Conditions when it is needed.

·         -Logs tasks in accordance with company guidelines.

·         -Explains how to use platform games and services.

·         -Assists customers with on-going marketing campaigns.

·         -Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.

·         -Escalates and follows up customer cases when needed.

·         -Identifies and reports improvement areas according to company procedures.

·         -Works closely with other departments to handle customer queries.

·         -Dealing with customers that their first deposits were rejected, calling them to repeat the process and complete their first deposit.

·        -Calling daily new registered customers to welcome them to the brand.

·         -Customer satisfaction calls to make sure that the customers remain engaged with our platform.

Person Specification

·         -Self-employed 

·         -Turkish speaker (verbal and written)

·         -Excellent communication skills

·         -Customer oriented

·         -Basic skills in Microsoft Tools

·         -Self-Motivated

·         -Team player

What you will receive:

·         -Competitive salary package + Bonus

·         -Fully paid training

·         -Work from home

Please send your CV's to marketing@performcs.com to apply the job!