Детали за огласот
Role Description
This is a full-time, role for an Online Chat and email Support Operator.
The person in this role will be responsible for handling customer inquiries and issues via online chat and email, escalating issues as needed, and ensuring customer satisfaction. Responsibilities may also include documenting customer interactions, troubleshooting technical issues, and updating customer account information.
• Online Chat & Email Support Operator
• Working hours: from 8:30 to 17:00 with half an hour of lunch break from 12:30 to 13:00
• Saturdays and Sundays are days off
• Salary:500 euro fixed plus bonuses.
• This is a long-term job.
What we offer:
Online chat support in international websites that offers recruitment services for applicants who want to work abroad (European Union)
Communication with clients via email and chat.
Record and case analyses of the client. Following procedures and scripts.
Leading clients through the procedure to the solution.
Providing feedback to the customers.
Regular monitoring of the case status and providing/receiving feedback from the customers.
Responding to email messages with compulsory adherence to the scripts in the domain of the job.
Safe and constant work within a major international corporation
Career Advancement
Training and online support will be provided.
