(INACTIVE) - CUSTOMER SUPPORT AGENT
Job details
We are looking for remote Customer Service Agents, to work on shift basis, to join our dynamic team at Opex Ltd!
Languages we are looking for are:
- German
- French
Respond to customer queries in a timely and accurate way, via email or chat. Identify customer needs and help customers use specific features Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and chat handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Inform customers about new features, promotions and functionalities Liaise with the Payments and Risk & Fraud teams.
You'll be a great fit if you have/are:
Meticulous attention to detail. Experience as a Customer Support Specialist or similar Customer facing role Familiarity with the gaming industry is a plus but not necessary Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases Good basic computer knowledge Clean police record Ability to work on your own initiative and to be a team player with a hands-on approach.
***Full training will be provided***
