(INACTIVE) - CONVERSION AND RETENTION MANAGERS

• Marketing
• Skopje
• smart marketing solutions skopje
• 26-10-2021

Job details

Our company is fast growing and successful in the field of online marketing and telemarketing. We focus on a career development and promotion: people are at the core of everything we do. Working at Smart Marketing can accelerate your career and give you the opportunity to work with the best. We’re a team that loves what we do, and we all thrive on our ability to make an impact.

We are currently looking for Conversion and Retention Managers to enrich our team with creative and talented individuals who can build a successful career with us. 

 

Conversion and Retention Managers are responsible for managing the telephone advertising team and retention team by leading towards the results, ensuring that the daily, weekly and monthly targets are reached. Also engaged in the selection, adaptation, learning and professional development of team members, resolution of conflicts and overall motivation and engagement of the team.

 

Job responsibilities

ü  Manage the performance of the team, including setting and coordinating the periodic targets (weekly, monthly), supervising the implementation of the targets, and managing the results.

ü  Provide continuous updates on the new methodologies, skills, techniques, industry news, as well as to encourage the self-learning of employees.

ü  Provide continuous and timely feedback to employees about their performance, including the quality of their calls, suggest improvement solutions, new pitches, conduct (or arrange with internal trainer) personal trainings and coaching sessions, etc.

ü  Ensure the client service quality and client retention by regular monitoring and proactive client management, if needed- by acting as a second voice and taking up problematic client conversations

ü  Ensure the operational management of the team, including the attendance, discipline, payments, documentations, etc.

ü  Ensure good environment and motivating atmosphere, initiate different activities for strengthening team spirit and cooperation.

ü  Solve conflicts timely and effectively.

ü  Regularly report to the management about the team performance, the results, issues, initiate improvement solutions.

 

Required qualifications

ü  Bachelor’s degree in economics, management, or any relevant field.

ü  3+ years of related experience in sales and telephone marketing, including at least 1 year of experience in managerial position.

ü  Strong knowledge of English is a MUST, knowledge of other foreign language is a plus.

ü  Distinguished leadership skills and great people management and conflict resolution abilities.

ü  Strong problem-solving and decision-making skills

ü  Great task management and delegation skills.

ü  Highly developed communication, presentation, facilitation and negotiation skills.

We offer:

ü  Competitive salary and bonus system

ü  Great working conditions and a friendly office atmosphere

ü  Career growth opportunities

ü  Professional learning and growth opportunities

ü  Interesting Benefits package

 

All the interested candidates are welcome to send their CVs in English to career@smart-marketing.mk   by mentioning “Conversion Manager" or ‘’Retention Manager’’ (depending on the field that suits you) in the subject line of the letter.