(INACTIVE) - TECH SUPPORT SPECIALIST

• Computer science
• Macedonia
• Dejan Velkov
• 30-11-2022

Job details

We are looking for a hard-working customer service specialist motivated to offer outstanding technical support to our clients. You will work with a remote team, actively helping our customers solve their technical challenges.

Server maintenance (Linux, Windows, Citrix hypervisor) Technical support to customers (phone, email, and live online chat). Deploy and maintain external and internal systems. Implement tools to reduce the occurrence of errors and improve customer experience. Investigate and resolve technical issues. Design procedures for system troubleshooting and maintenance. Support production development teams for configurations and deployments. Production infrastructure incident support including postmortems. Internal infrastructure support including deployment and support of workstations, office infrastructure, and networking components.

Minimum of 4 years of experience

Other required qualifications:

Being “up to date” with the latest technologies on the market Able to handle the high workload and manage multiple projects in concurrently Able to handle stress in crisis periods (network breakdown, disaster recovery, etc.) Able to adapt to startup realities Able to work without immediate supervision Strong organization skills Experience with cloud environments Experience with backup client/server software Skilled in software installation and maintenance Independent and self-motivated