(INACTIVE) - SUPPORT ENGINEER (SOFTWARE TESTER/QA)

• Computer science
• Skopje
• METUS DOOEL Skopje
• 16-03-2021

Job details

A Support Engineer must have understanding of computer environment (OS, Computer Network, File Sharing, etc). Must also possess a strong interest in technology and its advancement. In this role, specifically, the tester will not only test new features and functionality, but must also actively use every function and tool of the software solution in order to develop a deep understanding of the product and how it works. Constant use of the application will also allow for proactive identification of bugs, performance and reliability issues, as well as other potential failures. Detailed metrics are recorded and monitored to track the progress and outcomes of the testing process. Oral communication skills are key as the tester must be able to effectively communicate with other members of their team as well as their clients. In order to accomplish this they must be able to communicate using both technical and non- technical “layman’s” terms alike depending on the audience they are addressing. Written communication and documentation skills are also essential. As a key member of the product development team in this company, it is essential that the candidate be able to accurately document test procedures and results to allow for continuous process improvement and to institutionalize the knowledgebase. Due to On-Site installation and training at international locations, the Support Engineer should be able to travel world-wide including Africa, Asia, and India.

The Support Engineer will be responsible for all aspects of software testing.

Position Duties:

 Researching, diagnosing, troubleshooting and identifying solutions to resolve customer

issues

 Documenting troubleshooting and problem resolution steps

 Documenting product manuals

 Resolving escalated customer complaints without the need for team lead intervention

 Participation in providing training to customers as required

 Doing on-site training & installations.

 Testing new release of the software.

Required education, skills and experience:

 BS degree in Information Technology, Computer Science or equivalent

 Proven working experience in technical support, IT support or as a technical engineer

 Good written and verbal communication skill

 Strong problem-solving skills

 Knowledge of Active Directory, LDAP

 Knowledge of virtualization (VirtualBox, Hyper-V)

 Knowledge of Network (DNS, TCP/IP, Shares, Firewalls, IIS)

 Knowledge of storages NAS, SAN, DAS, RAID.

 Ability to use command line tools and create .bat files.

 Analysing Logs

 Able to explain technical problems in a simple way