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(Неактивен) - SPANISH SPEAKING CUSTOMER SERVICE AGENT

Детали за огласот

Atrium Sports is a market-leader in automated-video production. It allows fans, players, teams, leagues, federations, coaches, officials, marketeers and even broadcasters the opportunity to access high-quality video content in real-time to accomplish their own set of goals & objectives.

 

 As a Customer Service Agent, you will:

Follow procedures and workflows  Monitor all defined Live games  Create support tickets as necessary  Answer customers’ questions  Escalate tickets as necessary  Monitor events prior to games  Follow up on tickets previously opened  Manage all Monitoring and Client Support teams incoming tickets  Investigate and resolve complex technical issues   Keep up to date with all internal new product features   Capture knowledge from new issue resolution and share in the Knowledge Base  Calibrate new arenas Work in 3 shifts ensuring 24/7 stellar customer experience

 Requirements: 

Excellent spoken and written Spanish and English 2 + years in Customer Services  Familiarity with IT systems  Autonomous; positive and analytical mindset; self-starter; a customer-oriented person Ability to clearly analyze and document customer issues

 Brownie points for:

Bachelor/Diploma in Computer science (or equivalent experience)  Networking/ Linux OS  Ability to translate technical solutions into non-tech vocabulary  Good communication skills  Familiarity with video and photography Knowledge transfer enthusiast Working in a procedural environment Appreciation for sports 

 What's in it for you:

Be a part of a vibrant and highly motivated team  Friday company lunches, endless snack supply, variety of drinks available at all times  A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities  Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.

 How to apply:

Send us your application together with CV and other information that states how perfect you are for this job. We'd love to get your application as soon as possible since we tend to fill vacancies as soon as we find the right person.

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