Key Responsibilities

Plan and ensure full coverage by skilled resources to manage and proactively address any issues for all events that require processing

Directly monitor key events on behalf of customers as required

Primary point of contact with all Thuuz Operations team members for any required dialogue or incident leadership during and around live events

Create or modify operational runbooks for events and services that detail processes and paths to resolution, along with appropriate contacts; automate where possible

Actively monitor all dashboards and activities associated with ongoing events and provide direction and proactive recommendations on any situations that arise

Interact with the Operations team in proactively proposing and characterizing procedures and improvements, recommending solutions

Arrange full training and practice assignments for Highlights Analysts, as well as making assignments based on skill level and availability

Provide feedback on overall highlight quality control and train Highlight Analysts on those modifications

Understand customer-specific requirements to ensure that any unique situations are identified ahead of time and properly managed for successful delivery

Skills and Qualifications

Required

1 - 3+ years experience directly supporting operational processes

Deep knowledge of a wide variety of major sports, with strong ability to articulate how to prioritize the best action to comprise highlights for training and review

Organization to plan and structure anything to do with production workflows

Availability for coverage during non-traditional hours to oversee all resources and processes across any live events

Communication skills to ensure resources are lined up for upcoming events and willingness to do whatever it takes to fill in when other resources are not available

Advanced problem resolution skills

Ability to anticipate potential issues and propose action plans and procedures to avoid them, or quickly and effectively resolve them

Comfort with working under pressure in a fast-paced environment

Ability to balance customer needs alongside those of Thuuz

Desirable

Advanced educational degree or equivalent experience 

Deep understanding of live streaming, broadcast operations

Operation experience for large scale live events

Knowledge of video codecs, video playback and common streaming protocols. Proven record delivering large audience events for news, sports and entertainment.

Thuuz Sports is an award-winning mobile and connected TV service in the world of televised and streamed sports programming. The Thuuz platform delivers the most exciting live and upcoming sporting events directly to the fans and is notable for play by play analytics, social signaling and fan preferences to rate games. Thuuz is partnering with InPlayer to provide even better streams of sports events around the globe.

The Role

The Production Supervisor is a key member of the Thuuz Operations team, responsible for supervision of specific teams to ensure success of Operational Objectives. This involves training of highlight analysts to ensure top quality highlights and communicating issues during live events. 

The Production Supervisor will also oversee live events and have full awareness of Thuuz procedures and appropriate contacts who can respond to any situations that need further attention to ensure a successful outcome.

The position will be situated in Macedonia and the ideal candidate will be able to document and communicate issues to the Operations and Engineering Teams in Palo Alto, CA.