(Неактивен) - APPLICATION SUPPORT LEVEL 1

Детали за огласот

We’re looking for a Level One Applications Support Analyst to join our team.  In this role you will be responsible for providing technical hardware/software application support and rapid issue resolution to our client base.

This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution often requires that the individual give hands-on help remotely as well as documentation to assist clients.

Job Responsibilites:  

Actively supports customers as well internal staff in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident. Prioritize and close client issues or escalate when required in a timely manner. Identify and provide input on unique or recurring customer issues Document issues and resolutions Write product knowledge base articles, service bulletins, white papers, procedures Maintain a centralized Knowledge Base and related reporting Coordinate testing as needed for support Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved. Perform upgrades and post upgrade support for end users Available for remote support after hours in an on-call rotation