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Детали за огласот

  • InPlayerнема информација
  • Плата нема информација
  • Вид на вработувањеНеопределено
  • Број на работни местанема информација
  • Контакт телефонРокот за аплицирање е завршен
  • Контакт емаилРокот за аплицирање е завршен
  • Веб странаhttps://inplayer.com/
  • Код на огласотTGILHIH

(Неактивен) - COMMUNITY SUPPORT COORDINATOR

Детали за огласот

THE ROLE: As Community Support Coordinator, your role is focused on maximising the positive engagement with our clients, both venues and bookers in the platform. This team helps venues with their onboarding process and to maintain informative and accurate information on their profile. You’ll also help bookers to find their venue of choice by prompting venue managers to respond to enquiries, following up on enquiries. Additionally, the team will support our in-house Venue Experts by helping them create proposals for clients from a list of pre-selected venues. Furthermore you will support our finance function by ensuring that credit control requests are dealt with swiftly and professionally. Finally, the team may provide phone support to ensure that all inbound phone requests are responded to promptly and in a friendly helpful manner.

 

RESPONSIBILITIES: Venue Support - Tickets including: - Updating information in CMS - Password reset and account recovery - Logging bugs - Inspection and approval of new profile submissions - Responding to ad hoc queries from FAQ - Updating venues on the status of an enquiry pending with them Booker Support - Prompting venues to respond to enquiries via phone / email - Following up on venue/booker introductions to discover the outcome Venue Expert Support - Following up enquiries via phone / email - Collecting unstructured venue responses into a CMS Credit Control Support - Updating invoices with purchase orders - Updating company billing details - Requesting confirmation of payment dates by phone Phone Support - Responding to overflow calls and directing to the correct person - Taking down customer details and event briefs and recording in a CMS KPIs: - Number of tickets closed in Intercom - Time to close Intercom tickets - First response time Intercom tickets - Conversation ratings in Intercom 

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