(Неактивен) - IT SERVICES EXECUTIVE

• Разни области
• Струмица
• нема информација
• 31-05-2018

Детали за огласот

 

Role holder’s responsibilities:

 

 

 

Responsible for the delivery of agreed work products, resources, expertise and guidance in order to deliver the following:

 

·        Provide first level support of commonly used software, hardware and other equipment within the organization – both on-site and remotely. Support of landing local/regional/global IT projects

 

·        Manage the IT equipment and organize maintenance of IT assets - computers, laptops, mobile devices and IT office equipment;

 

·        Accurately log all tickets using the company provided Ticketing system; respond to all customer emails and calls in a timely manner;

 

·        Ensures staff use agreed global, standardized IT Service Management processes;

 

·        Understand business requirements and translate these into technical solutions;

 

·        Ensure effective evaluation of business risks and issues related to operational incidents, potential application changes and internal audit reports. Implement appropriate risk management processes and take appropriate and timely actions;

 

·         Negotiate, agree and manage operational plans, service level agreements and budgets and monitor implementation to ensure targets are met.

 

 

 

Skills & Experience:

 

 

 

·        Ideally, Previous experience on similar positions min 1 year;

 

·        Experience in large global organization using in-sourced and out-sourced IT services;

 

·        Good understanding of Windows Active Directory, DNS, Microsoft Exchange & Outlook, Office 365, Skype for business, OneDrive;

 

·        Managing and administering Windows Server 2008 – 2012 systems;

 

·        Experience with SAP and SQL will be considered as an advantage;

 

·        Highly effective at quickly researching issues on internal knowledgebase and on the web;

 

·        Good understanding of computer Networking concepts;

 

·        Methodical analysis, troubleshooting and critical thinking skills;

 

·        Very good English both written and verbal.

 

 

 

 

 

If you are interested in this position please send your CV in MK and English version to the following address: info@missirian.mk

 

 

 

Only short listed candidates will be contacted.

 

All applications will be treated in strict confidentiality.

 

Looking forward to receiving your application!